FAQs

Which payment methods do you accept?

We accept all major debit and credit cards

When do I send the sample?

As soon as you get the test kit, please contact the courier service to book a collection time, then collect the sample approximately an hour before the agreed time.

Would I have to go to a Clinic or Lab?

No. The test is done in the comfort of your home. We deliver the test kit to you and come back to collect it. Please wear a face mask when giving the sample pack to the Courier.

How soon do I get my results?

An encrypted email will be sent to you as well as an SMS to let you know the result has been sent. We will receive and send results within 48 hours of despatch of the test sample.

Will I be issued a Travel Certificate?

Yes (if required). Please write "Travel Certificate" as Additional Note when placing your order

Where can I get up-to-date advice on Covid-19?

Please visit the Coronavirus website.

A video on handwashing

Read about Myth busters here.

 

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